EXPANDING THE MELVILLE CARES MODEL Melville Cares’ success in the Melville area has increased service demand beyond its original geographic boundaries. In response, the organisation is set to expand its community-based model to new places. Melville Cares recently launched Western Suburbs Cares, bringing its proven approach to a new metropolitan area. “About 60 to 70 percent of the model will be the same, but the service will be tailored to the needs and feel of the new community,” Davison says. This expansion reflects Melville Cares’ commitment to maintaining strong local connections, which are vital to the success of their model.“Most of our staff members come from the same community our clients live in, and that makes a big difference,” Davison notes.The organisation places a high value on local engagement, ensuring that both staff and clients feel connected to the community and each other. INVESTING IN TECHNOLOGY As it looks to the future, sustainability is a focus for Melville Cares.The organisation is exploring various strategies to ensure that it can continue providing high-quality care while reducing its environmental impact and enhancing operational efficiency. “Innovation will play a critical role in helping us meet these goals,” Davison explains. One simple yet impactful innovation is introducing a communication system that allows clients to manage their care through a digital portal. This empowers clients and reduces the administrative burden on staff, allowing them to focus on delivering high-quality care. “It’s about making care more accessible and more responsive to the needs of our clients,” Davison says.We’ve partnered with Bremmer to support us with data safety and integrity as well as support innovation and experimentation. We need a joint approach to truly innovate. STRONG GOVERNANCE AND LEADERSHIP Melville Cares’ success is rooted in its commitment to strong governance and effective leadership. The organisation has cultivated a diverse and skilled board that provides the strategic insight needed to navigate the complex aged-care landscape.“Strong governance gives us the platform to examine our Manager Finance and Corporate Services), Michelle ton (Patron) cut the cake to celebrate the launch of burbs Cares. 54 BUSINESS VIEW OCEANIA VOLUME 06, ISSUE 10
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