Business View Oceania - October 2024

PURCHASEPLUS: TRANSFORMING PROCUREMENT FOR DAYDREAM ISLAND RESORT Nestled in the picturesque Whitsundays, Daydream Island Resort is renowned for its natural beauty and luxurious guest experience. Yet, operating from such a remote location presents unique challenges for hospitality businesses, in particular, managing a unique Supply Chain, a transient workforce, and ensuring that back-office processes enable and support marketleading front-of-house guest experiences.This is where the Australian-based software company PurchasePlus steps in. By implementing our best-in-class procure-to-pay software designed for hospitality providers, PurchasePlus has replaced cumbersome manual- and paper-based procurement processes, drastically improving efficiency and accuracy in purchasing, receiving, invoice reconciliation, and more. The shift to a paperless system means that procurement is now streamlined, ensuring that resort operations run smoothly without the delays of traditional methods. Another unique challenge that Daydream Island often experiences is a high turnover rate due to its remote location, making it essential for new staff to get up to speed quickly. PurchasePlus’s user-friendly platform,Training and Customer Service Teams, and detailed Help Centre facilitate rapid onboarding, allowing new hires to learn the ropes quickly and start contributing to the hotels unique local service approach from day one and not be stuck dealing with admin. Unlike generic or offshore-based solutions, PurchasePlus provides tailored support that aligns with each customer’s context. On that note, PurchasePlus understands the nuances of operating in remote and regional locations. Our extensive, highly-curated network of suppliers ensures that each hotel or resort can access a wide range of quality products and services, while supporting their existing (and preferred) Suppliers in their local economy. By facilitating connections with both large and small suppliers, PurchasePlus helps Daydream Island build supply chain resilience and stay competitive in a challenging market; The resort benefits from a diverse supplier base while enjoying the same level of automation and efficiency across all procurement processes. By eliminating manual processes, easing new staff training, and enhancing local and national supplier connections, PurchasePlus has empowered Daydream Island to maintain its high standards of guest experience and remain commercially competitive, all while staying deeply connected to its community.As Daydream Island Resort continues to dazzle visitors, PurchasePlus ensures that its operational foundation is as impressive as its natural surroundings.

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