underwent a significant transformation in 2019, Taylor is committed to maintaining the high standards that guests expect. “The goal is to keep the resort looking and feeling like it’s just been refurbished,” he explains.This means regular updates, maintenance, and new additions to ensure that the guest experience remains fresh and exciting. One of the upcoming projects is developing the island’s southern end into an activities hub. “We’re planning to add golf simulators, laser tag, and other indoor activities,” Taylor shares. This will provide guests with even more options for entertainment, particularly on rainy days or during the wet season. The resort is also looking to expand its wellness offerings, with plans to introduce new spa treatments and fitness programs that align with the growing demand for health and wellness travel. Technology is another area where the resort is looking to innovate.The introduction of an in-house app allows guests to make reservations, manage their activities, and communicate with staff—all from their smartphones. “We want the guest experience to be as seamless as possible,” Taylor explains. The app enhances convenience and helps streamline 68 BUSINESS VIEW OCEANIA VOLUME 06, ISSUE 10
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