and assembly, Heatlie has complete control over quality and lead times. “By keeping everything inhouse, we can ensure that if there’s an issue, it’s fixed immediately by the person who designed or worked on it,” notes Mead, M. “That direct accountability drives the high-quality standards we’re known for.” CULTURE OF RESPECT AND CRAFTSMANSHIP As Heatlie has grown, one of the biggest challenges has been maintaining its strong company culture, built on family values, mutual respect, and a shared passion for craftsmanship.With 23 employees outside the Mead family, the company has intentionally hired individuals who fit into this unique culture. “We have an amazing team of hardworking people who are genuinely passionate about what we do,” says Mead, B. “From the very start of the hiring process, we’re transparent about our culture and what we expect in terms of quality and collaboration.” Heatlie has implemented regular one-on-one meetings between managers and staff to ensure 78 BUSINESS VIEW OCEANIA VOLUME 06, ISSUE 10
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