• Customer self-serve for utilities & tax: Digital self-service modules that reduce service costs while helping customers understand and manage usage, a win for both affordability and environmental outcomes. • NDIS Participant App: For Australia’s National Disability Insurance Scheme, DB Results built an accessibility-first participant app designed for users with diverse abilities (vision, hearing, cognitive, and motor). “We engineered for inclusion from the ground up,” Bunshaw notes. • Guardian: A unifying aged care and hospitalat-home dashboard that aggregates multiple monitoring feeds into one view, helping people stay at home longer and enabling providers to manage risk and response more efficiently. • iPAS & iClaims: Policy administration and claims platforms that lower operating costs and improve service levels for insurance and superannuation providers—“a lifestyle enabler,” as Dean frames it, in the sense that strong financial safety nets protect quality of life. 116 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 10
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