says.“We talk not only about system modernization or product rollout, but about societal benefit and policy impact. That alignment attracts like-minded partners.” HEALTH, ENERGY, FINANCE — WHERE IMPACT AND REGULATION MEET Dean highlights that the firm’s four target verticals map directly to HELP: • Health: Hospitals, aged care, disability services, mental health, cancer support—where patient journeys and workforce wellbeing benefit from intuitive, accessible digital tools. • Environment (Energy & Utilities): Customer portals, usage analytics, and market-reform programs that help providers lower cost-toserve while empowering households to reduce consumption. • Lifestyle (Financial Services): Insurance, claims, and superannuation systems that stabilize households and businesses—resilience infrastructure at national scale. • Poverty (Inclusion): Solutions that lower the cost of access (from self-serve to mobile-first pathways), improve service equity, and amplify local capability through education partnerships. PRODUCT-FIRST FUTURE, AI AT THE CORE Looking ahead, DB Results is executing a five-year pivot that accelerates product-based solutions and agentic/GenAI capabilities.“We’re taking what we’ve learned in regulated industries and wrapping it as repeatable products,” Bunshaw says. “AI augments decisioning, triage, and case handling—but the outcome is what counts.” On the go-to-market front, the company is reentering the United States and building out Europe, after a multi-year non-compete window tied to a previous U.S. divestment. “Geographic expansion complements the product shift,” Dean notes. “We’ll keep Melbourne as our anchor—and build delivery where our customers need us.” DB Results is also testing community collaboration models—an idea born out of COVID’s isolation. “There’s no single platform that pulls local life 121 BUSINESS VIEW OCEANIA VOLUME 07, ISSUE 10 DB RESULTS
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