Cultural sensitivity is particularly important in workforce management challenges. ARRCS employs a diverse workforce, many of whom come from overseas. Before the COVID-19 pandemic, the organization relied on workers from Nepal and other countries who would gain permanent residency through their work with ARRCS. “COVID stopped all each site who are responsible for integrating cultural practices into the care we provide,” says Hubbard.These specialists, fluent in local languages and attuned to the cultural contexts of their communities, ensure that the care provided is both respectful and effective. 14 BUSINESS VIEW OCEANIA VOLUME 06, ISSUE 09
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