living model is where we’re heading with future developments, as it aligns better with what residents and their families now expect—a more home-like setting where their dignity and independence are maintained.” HOLISTIC APPROACH TO AGING Mercy Health’s commitment to holistic care extends beyond residential facilities.The organization offers a continuum of care, providing services across retirement living, home care, and residential aged care.This model ensures that individuals receive the appropriate level of care as their needs change over time, allowing them to age with dignity and security. “Our model is built around healthy ageing,” explains Douglas. “We offer everything from independent retirement living to home care services that help people remain in their homes for as long as possible. And when they need more comprehensive care, we provide that through our residential aged care facilities.” Mercy Health’s home care services are particularly robust, with a wide variety of packages designed to meet the needs of Australia’s ageing population. From essential services like gardening and cleaning to more clinical support, the organization tailors its offerings to each individual’s circumstances.“We look after people not just in our retirement living facilities but also more broadly in the community,” says Douglas. “More than 55% of our home care clients have a home care package, and we provide care to veterans and individuals with disabilities as well.” Mercy Health also plays a key role in supporting regional areas, which often lack the same level of access to aged care services as metropolitan regions. This focus on rural and regional support aligns with the organization’s mission to ensure that all Australians, regardless of their economic background or location, receive high-quality care as they age. LEADERSHIP IN DEMENTIA CARE One of Mercy Health’s most important initiatives is its focus on dementia care, which is increasingly imperative as Australia’s population ages. Around 34 BUSINESS VIEW OCEANIA VOLUME 06, ISSUE 09
RkJQdWJsaXNoZXIy MTI5MjAx