Business View Oceania | September 2020

48 BUSINESS VIEW OCEANIA SEPTEMBER 2020 we get from our guests. Our staff are front and center, it’s about being attentive to our guest’s perspective... the warm welcome they get when they arrive at the hotel.” The culture makes Novotel Melbourne South Wharf both a fantastic place to work, as well as a fantastic place to stay. Cannon admits, “It benefits everyone around here, we have an amazing team. People get to experience that Australian friendliness, and we have some real characters on our staff, but they provide genuine heartfelt service. They love coming to work here, they love meeting our guests, they love welcoming people from all around the world and getting to know them, that’s what I’m proudest of, the culture that our team has with one another and our guests. We’re really fortunate to have that and it allows us to provide the best hospitality. We’ve had a fantastic start to the first two years, and the next five we’re going to focus on furthering our growth in the market and working with our partners to ensure that our precinct is a premier travel destination.” Summing up what makes Novotel Melbourne South Wharf so special, Capp shares, “Our staff are passionate and dedicated and it shines through onto guests. We provide the experiences that make our valued guests want to come back to us.” PREFERRED VENDOR n De Bortoli Wines www.debortoli.com.au