In every industry, there are some names that instantly command respect and recognition. A select few companies which have left a very visible mark on their respective fields, whether that is through products of high quality, excellent customer service and satisfaction, or any combination of the elements that make up a well-regarded brand. MTQ Engine Systems is a clear market leader in turbochargers, diesel fuel injection and performance products.
MTQ started its journey back in 1970 as a Dynamic Turbochargers. Through integrity, hard work, and excellent product quality, the company continued to expand its reach until 1999 when it was acquired and became a subsidiary of MTQ Corporation Ltd. Through a series of acquisitions of specialist companies, MTQ’s expansion continued to strengthen and today, it is established as the leader in this very specialised industry.
Catering for every possible industry
MTQ offers a wide range of services to its clients and distributes the major brands of turbochargers and diesel fuel injection systems to cover a considerable number of applications and industries. The company’s product portfolio see’s them covering equipment ranging from passenger vehicles to marine and industrial applications and is involved in the major industrial markets including agricultural, industrial, earth moving, mining, rail, recreational marine, shipping and power generation.
MTQ have 10 branches strategically located throughout the country in both metropolitan and rural areas and are the only company of their type to have a national footprint. There, diesel fuel injection and turbochargers can be repaired, replaced by a remanufactured item, or an entirely new product. The choice is always up to the consumer as MTQ understands that different clients have different needs and priorities.
Every service center is staffed by certified, factory trained personnel who are capable of repairing and installing equipment across multiple manufacturers and products.
Certified sales and repairs
Offering certified and quality assured services is a core value of MTQ. MTQ is a quality assured company (I.S 9002) and takes that status very seriously with the product and services they offer.
Increasingly, the company is being used by retail, trade and dealer service providers to provide a comprehensive list of very specialized diagnostic and repair on vehicle services. Given this trend, the company is expanding these operations across all Branches which fits with the growth in sales of diesel vehicles.
Paul Wilkey, MTQ Engine Systems’ Sales Manager, commented on the company’s growth thus far: “A lot of our growth is coming from an increase in the Diesel and Turbocharged vehicle parc. Originally they were more specialized vehicles but now we are seeing more diesel and turbochargers in standard cars. MTQ continues to grow in the Mining & Transport sectors through an increase in exposure and range”.
Great work by trained personnel
Although the company is heavily invested into diesel & turbo, it offers additional services as well. For example, MTQ offers three different performance brands, Sonic Performance, Rapid, and DTS. Sonic Performance provides top quality performance parts from reputable brands for a number of applications including drifting, drag racing and more. Rapid and DTS, on the other hand, focus on diesel performance with chip upgrades, turbo kits and more. MTQ also offers a comprehensive Reman exchange program which comes with a 12-month, unlimited kilometers or hours, warranty.
“A strong element in the industry is finding the people that, we think, have the ability to progress in the organization and arranging training for them that can be industry-based or university-based giving them the tools and the ability to progress. Every job is advertised internally and we’ll often not go to the marketplace and instead promote one of our own people and offer them the opportunity”, says Les Healey, MTQ Engine Systems’ CEO.
What that means is that MTQ is also very much interested in acquiring the right people for every job. Its services are highly specialized which means that its employees need to offer a wealth of knowledge in order to apply that special kind of quality. Each person working at MTQ knows their business as clients need to rest easy in knowing that their vehicles are in good hands. Interestingly enough, this also means that experts in their respective fields can always voice their opinions within the company as they are deeply involved in every part of the business and thus can offer their expertise when necessary.
“The organization is very flat in terms of structure in order to remain close to the market place. The company’s culture is that everyone’s voice can be heard. My view is that the group intellect is stronger than the individual. It’s a culture where people are encouraged to share their ideas on how we can do things better. To the extent that it’s possible, we want people to work in an environment that’s fun and challenging for everyone ”, Les explains.
Developing trusted business relationships
An important element for MTQ is that, while the industry itself is highly competitive, business relationships are very important too. MTQ represents the major diesel fuel injection and turbocharger OEM’s in Australia such as Bosch, Denso, Honeywell Garrett and BorgWarner. Working with the OEM’s in a collaborative manner allows MTQ to offer OEM product at competitive prices. This ensure MTQ’s clients can trust the company’s dedication to quality.
Maintaining quality and further expansions
Looking to the future, MTQ wants to not only maintain but improve their quality of service as it further expands its business. The end goal is always the same; to grow in every area possible.
“One of the most important things in the business is ‘CANI’ or Continuous And Never-ending Improvement. That’s one of the key traces. It’s not about doing anything huge in terms of progress but continuous, small steps or big ones when we can make them. Progress in the interest of all, including our customers”, says Les.
With over 40 years of experience in the industry, MTQ’s name is already solidified while the company’s services are highly trusted by every single one of its varied clients. Because of all that, it’s likely that the company will keep improving even more and possibly reach out to additional areas as well.
AT A GLANCE
WHO: MTQ Engine Systems
WHAT: Australia’s largest diesel and turbo aftermarket sales and service provider
WHERE: 80 Achievement Crescent, Acacia Ridge, QLD 4110