Pycon Homes

Foundations Built on Family Values

Building Homes, Trust, and Community on the Mid North Coast

When Pycon Homes was founded in 1980 by Trevor Suitor in Port Macquarie, it was a modest company focused on small commercial and industrial projects. Over the decades, it has transformed into one of the leading residential builders on the Mid North Coast, while holding fast to the family values that shaped its early years. Today, Pycon is guided by General Manager Adam Suitor and Operations Manager Troy Easton, who continue to honour Trevor’s legacy with a focus on quality craftsmanship, innovation, and deep community connections.

“Dad started out with a small team,” recalls Adam. “As the years went on, the focus shifted more toward residential construction,  focusing on project and custom homes as well as large multi-dwelling development projects. That has been our passion ever since.”

From Franchise to Independence

For many years Pycon was part of a building franchise, a structure that provided brand recognition but limited flexibility. In 2010, Adam made the pivotal decision to leave the franchise behind and operate independently. This move allowed them to chart their own course and create a culture that was uniquely their own.

“Becoming independent meant we could make decisions that truly reflected our values and our way of doing business,” says Troy. “We wanted to be known for personalised service, for innovation, and for treating every client like family. That independence has been a huge advantage.”

With a team of 21 staff, Pycon has cultivated a workplace that is described as relaxed but highly focused. Employees take pride in representing the company, knowing that their work is visible in the community. “In a town like Port Macquarie, you often bump into clients at the shops or the footy field,” Adam notes. “We hold ourselves to a standard of honesty and integrity because it’s simply the right way to do business. The bonus is, it means we’re always glad to cross paths with clients in the community.”

A Community First Mindset

For Pycon, success has always been about more than building houses. It has also been about building community. In 2018, the company launched its community grants program, which provides financial support to non-profit organisations that serve across the Mid North Coast. Since then, more than 50 groups have received assistance, ranging from sporting clubs to charities to grassroots initiatives.

“Supporting local organisations is one of the most rewarding things we do,” says Troy. “The building industry is about creating places where people live and grow. Extending that philosophy into supporting community groups just made sense for us.”

Challenges and Resilience

Like many in the building sector, Pycon faced extraordinary challenges during the COVID pandemic. Demand for homes increased sharply, material prices surged, and supply chains became unpredictable. These pressures tested every aspect of the business.

“It was one of the most difficult times we have ever faced,” Adam explains. “Time frames stretched out, trades were under huge pressure, and costs were rising almost weekly. But in those tough times you either adapt or you fall behind.”

Rather than slow down, Pycon used the period to improve its systems and processes. The company also moved ahead with a rebranding initiative that had been on the table for some time, refreshing its image and strengthening its presentation to clients. “The rebrand was something we had been considering for a while,” Troy shares. “It happened to take place during one of the most challenging times, but it gave us a clearer way to present ourselves and connect with more people. It turned out to be a really positive move.”

Award Winning Craftsmanship

Pycon’s commitment to quality has been consistently recognised by the industry. The company was named Housing Builder of the Year by the Master Builders Association Newcastle, among multiple other industry awards including for its larger multi-dwelling projects.

“Those awards were very special for our team,” says Adam. “They were a recognition of the effort and care that goes into every home. Quality is one of the most over-used words in our industry—easy to promise, far harder to achieve. It’s our foundation, so that every home we build truly reflects the quality we stand behind.”

Troy adds that building homes is about much more than the physical structures. “The emotional aspect of what we do cannot be overstated. Handing over the keys to a family who is moving into their home is a powerful experience. It is one of the reasons people in this industry stay passionate about it.”

Innovation and the Future of Building

While Pycon is firmly rooted in tradition and community, it also looks to the future with curiosity and ambition. Prefabricated housing is one area the company is monitoring closely. Although not yet mainstream in Australia, prefab construction has potential in addressing housing challenges along with higher density, multi-dwelling developments.

“Prefab has not really taken off here the way it has overseas,” Adam explains. “But we see possibilities for it in certain sectors. It is something we want to keep an eye on.”

Artificial intelligence is another area of interest, particularly for its ability to streamline complex activities and improve customer service. “For us, the real innovation is in systems and processes,” Troy notes. “Technology like AI could help us manage projects more efficiently, communicate better with clients, and keep everything moving smoothly.”

Investing in Customer Experience

At the heart of Pycon’s success is its unwavering focus on the customer. The company is currently expanding its office facilities, creating a new building that will serve both as headquarters and as a showroom style environment for clients.

In response to customer feedback, Pycon has launched a more comprehensive interior design service that elevates the client experience while streamlining the selection process. This initiative has been highly successful and provides for a holistic approach and ultimately a superior outcome for our clients.

Happy customers remain the company’s most powerful growth engine. Referrals and positive online reviews account for much of Pycon’s business, a reflection of the trust the company has built over four decades. “In our industry, trust is everything,” Troy emphasises. “You can spend a lot of money on marketing, but if you do not deliver on promises, word will spread. We focus on doing the right thing and letting our work speak for itself.”

Strength in Partnerships

Pycon’s achievements reflect the combined efforts of its staff and its trusted network of contractors and suppliers. These enduring partnerships are treated as an integral part of the business.
“Our relationship with our contractors and suppliers is more than just transactional — they’re an extension of our team,” Adam explains. “Their skills and commitment are essential to delivering the quality we stand for.”

Troy agrees, adding that maintaining strong relationships has been one of Pycon’s keys to consistency. “The building industry is highly competitive, and what sets you apart is trust and quality. Our partners know we value them, and that makes all the difference.”

Looking Ahead

As Pycon looks to the future, its focus remains firmly on the Mid North Coast. With growth in the region and a reputation for integrity and excellence, the company is well positioned to continue its legacy.

“We are not trying to be the biggest builder in Australia,” Adam concludes. “Our goal is to be the most trusted builder in our region. We want to keep improving, keep innovating, and keep delivering homes that families love.”

Troy echoes the sentiment. “At the end of the day, this is about people. It is about the clients who trust us, the staff who work with us, the contractors and suppliers who support us, and the community we live in. If we keep those relationships strong, everything else will follow.”

After more than forty years, Pycon remains true to its founding values of integrity, transparency, and care for community. With an eye on innovation and a heart rooted in family tradition, Pycon continues to build not just houses, but homes and lasting trust on the Mid North Coast.

At a Glance

Who: Pycon Homes

What: One of the leading residential builders on the Mid North Coast rooted in family tradition and innovation

Where: Port Macquarie, Australia

Website: www.pycon.com.au

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