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Business View Australia

Bene Aged Care’s facilities were only

for the Italian community. The new

marketing strategy sought to convey

that the facilities were available for oth-

er ethnic groups too. A new slogan was

adopted to get this message across.

Andrew McFarlane, Chief Executive

Officer, who has been with the organ-

isation for more than 18 years, ex-

plains, “Our slogan, ‘Aged Care, Italian

Style’ is to indicate that our services

are not exclusively for Italians.

“It is aged care, appreciating the Ital-

ian style and cultural aspects. These

are food, community, family and en-

joyment. We have 64% Italian clients

across our facilities. Most people real-

ly like the Italian menus.

Food is quite an important dimension

of your life. In our facilities, we create

a really nice village atmosphere with

residents enjoying their food, wine,

singing and talking. And that is quite

unique as compared to other aged

care organisations.”

Residential sites

The Italian Village at St Agnes offers

its 163 residents every level of care

and a range of services. It is located

on a hillside overlooking a creek, giv-

ing residents a marvellous view. There

are spacious rooms with private en-

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