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Business View Australia

mosphere which respects the rights

and dignity of residents and staff.

In 2008, the facility added the Clark-

son Wing, which included 34 single

rooms with private ensuites, an Ad-

ministration area and a café. The

Chatterbox Café is a major attraction

for residents and their families. It is

open five days a week and provides a

wide variety of meals, snacks and hot

and cold beverages.

A Doctor’s Clinic was also added

along with an expansion in the com-

mon areas for residents. In 2012, a

five-bed extension was built. In the

same year, 15 rooms were provided

with overhead hoist systems.

Service quality

Even though Cooinda Aged Care has

been increasing its capacity to ac-

commodate residents significantly, it

has simultaneously taken a number

of steps to upgrade its facilities. The

staff are warm and friendly and go to

great lengths to ensure the comfort

of residents.

Robyn Kross, Cooinda Aged Care’s

CEO explains how the facility main-

tains its focus on service and on

meeting the needs of residents, “We

participated in the National Aged

Care Quality Indicator trial. We have a

yearly audit program looking at each

of the accreditation outcomes.

“The audit on each of those out-