5 / 8
tures. We have a lot engagement of
staff with activities such as health and
safety representatives. They always
talk about the colleagues that they
work with; happy teams are important
for satisfaction”, says Janet.
Of course, the hospital’s environment
plays a huge role in patient satisfac-
tion. Patients get private rooms with
en-suite bathrooms and their own TV
which make for a very nice personal
space during their visit. The staff un-
derstand that going to a hospital is
a very stressful experience for some
people and so they try their best to
make things easier for everyone. One
of the most important things that pa-
tients look for in hospital settings is
confidence in care. Grace Hospital has
been extremely competent in this re-
gard over the years.
Staying at the forefront of
the medical industry
Another aspect which is important
for Grace Hospital is staying on top of
medical science and the various ad-
vancements within the field of surgery.
They are one of only three hospitals in
New Zealand, for instance, which op-
erate a surgical robot. In fact, they up-
graded their robot two years ago for
the cost of $2.7 million, a significant
investment which has had tremen-
dous results, allowing the hospital to
reach high levels of innovation, surgi-