7 / 10
ly positive.
A strong emphasis
on patient safety and
satisfaction
Patients come to the centre through
a wide variety of means. The centre re-
ceives referrals directly from patients,
from GPs, and from specialists. When
a specialist’s service is required, such
as an endoscopy procedure, they will
look at a patient’s specific needs, dis-
cuss the possible treatment options,
and facilitate them through the proce-
dure. A nurse is tasked with reviewing
all the referrals which come to the cen-
tre, assessing the safety and needs of
each patient. If they deem that the pa-
tient has needs beyond the resources
of r the centre’s facilities, they ensure
that the patient and GP are consulted
and then redirect them to a more ap-
propriate environment instead.
Patient safety and satisfaction are
very important here. Before being ad-
mitted, every patient receives a phone
call and is requested to complete
forms which allow them to highlight
spiritual, cultural, and medical needs.
The point is to provide everyone with
personalized care, disregarding the
feeling of “being processed” and mak-
ing sure that their stay is as positive
as possible. Going into a surgical cen-
tre can be a stressful or a downright
frightening experience for many and