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Business View Australia
with time at a premium, Academy
sources doctors fromacross Australia
and overseas to provide a locum
service on his behalf. All this speaks
to a smart, caring professional who
values, above all, people.
Tracy Heywood is Practice Manager
at Academy Face and Body. In charge
of HR, marketing, finances, facility
management, cheerleading… in
essence, Heywood runs the show.
“When I started, Dr. Oates’ first
challenge to me was to change the
culture and get everybody back into
a proper headspace - employees
who enjoy their work are the most
productive. So I created a work/life
balance programpromoting teamwork
and social interaction with offsite
events where colleagues spend time
together (no business talk) such as
lawn bowls, go-carting, a wine tour,
all sorts of fun to build camaraderie.”
Work stations are ergonomically
tweaked for comfort; exercises taught
to minimize body stress from long
days at the computer. Professional
development workshops are offered,
and members are recognized for
initiative. Heywood notes, “I just had
two staff receive awards for devising
cost-saving measures that saved a
couple of thousand dollars each per
year.” I also have a Most Valuable
Team Member of the Year Award.
An open-door policy encourages
staff at any level to put forward ideas
and suggestions. And once a year
Heywood does performance reviews,