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Business View Australia - May - June 2016 23
that people are seeing, as much as
possible, the same person for their
treatment so that they can develop a
real relationship there”, explains Dr.
Leat.
Keeping patients satisfied
and safe
Each potential patient that walks
through the clinic’s doors can expect a
personalized approach and a detailed
overview of any issues that they might
be concerned about. The first part
of the consultation process involves
one-on-one discussions with patients
to discuss concerns, treatments, and
offer alternatives. Once a patient
has explained their thoughts, the
doctor will sit them down and talk
them through the entire process.
Sometimes, the doctor might have
to help the patients understand that
what they are looking for may not
actually be achievable. While striving
for perfection is the golden standard,
it is sometimes more realistic to
educate patients on their issues and
the treatment options available.
In regards to the consultation
process, Dr. Leat suggested that
the process is more complex than it
might seem: “It’s a very individualized
approach and it comes down to
experience. We have a consultation
process that we go through where
we evaluate and discuss with the
patients what their concerns are and
what they’d like to achieve, what we
think is the best thing to do for them
which might not always be what they
are thinking. We discuss what the
products and treatments are going to
achieve and try to become aware of
what their expectations are”
& MEDICARE