139 / 140
Business View Australia - September 2015 139
It is possible for him to send a query
along with documentation and obtain a
decision or a solution very quickly. The
company has also created a number of
checklists which the foreman on site
is required to complete periodically.
This information is collated at head
office and forms a crucial input for the
decision making process.
The use of checklists also helps
Lewence
Construction
obtain
information from contractors and this
is very useful as it reveals the work
remaining at site.
In this manner, the company has
implemented a number of well thought-
out procedures that enable it to
closely monitor developments, identify
problems and address them quickly.
Strict adherence to these procedures
translates into well-managed projects
that are completed on time and within
budget.
Lewence Construction also has a
practiceof conductingregularmeetings
on site, with not only the client but also
the finance and the design teams.
This allows all relevant issues to be
discussed in an open forum and the
way forward can be decided upon after
obtaining all relevant inputs.
The company is very particular about
site management and, as a standard
practice, always ensures that the
site is kept clean and organised. This
also helps to reduce the chance of
downtime due to injuries or mishaps
on site.
Ultimately the success of any
construction company is determined
by the satisfaction level of its clients.
In this respect, Lewence Construction
has fared well and has a large number
of customers who speak highly about
the company and Loui’s abilities.
Explaining the importance of
maintaining strong relationships with
clients, Loui says, “At the moment I
am in a situation where all my clients
are repeat customers and these are
relationships that I have developed
from my days as a project manager. It
has been a long process. All the clients
have known me for more than seven
or eight years and they want someone
they can trust, who is upfront and
honest about everything.”