5 / 10
Delivering outstanding
customer service with a
personal touch
Acqua Viva also hosts a number of
different events to demonstrate the
facilities:
“In August, we are doing a wedding
day launch which happens once per
year. It showcases the venue to poten-
tial couples who are looking to book a
venue. There are wine tastings and a
selection of canapes. We also set up
the rooms to show them the different
ways in which the venue can be uti-
lized. We also do a similar event for the
corporate sector”, says Christian.
Delivering outstanding customer ser-
vice and satisfaction is a multifaceted
affair that has to be carefully managed
and maintained. At Acqua Viva, guests
can expect a personalized approach
from the moment they make their in-
itial query. The venue has three dedi-
cated employees who work at the of-
fice and who maintain close contact
with the clients from the first phone
call to the actual night of the function
and beyond. According to Christian,
their service is very prompt and pro-
fessional which provides a good point
of difference.
Aside from those factors, the other
main things that set Acqua Viva apart
Umberto Tinelli