Sydney Conference & Training Centre

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In fact, the venue has been trading
as an exclusive conference, event, and
training centre for 20 years though
the owner had changed several years
ago. Even before that, the facility was
owned by a banking corporation which
also conducted training for their staff
on the same premise. And while the
facility has gone through two different
owners in the last several years, some
of the employees have been working
there for almost 20 years. Scott Spear,
the Facility Manager at the Centre, ex-
plained to us that the varying levels of
staff experience ensure that shared
knowledge is engrained into the em-
ployees, which means that everyone
knows how to treat existing and new
clients alike.
Scott has been with the Sydney Con-
ference & Training Centre for a year. He
makes sure that everything is proper-
ly set up and that any services or facil-
ities that the guests may want to use
are primed and clean on time. Further-
more, he facilitates any request made
by the clients before and after their
arrival so that their meeting or event
can go smoothly. His background in
sales means that he actively listens to
customers’ needs, actively suggests