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Hayden’s Plastering Interiors, from

executing plastering jobs in high-

end residences in the suburbs to

commercial jobs, has been achieved

by implementing a deliberate policy of

exceeding customer’s requirements.

The company keeps itself up to

date regarding the latest materials

in use in the trade and has a policy

of analysing and understanding the

acoustic and insulation capabilities

of materials so that it can use the

best of them to deliver value to its

customers.

In a plastering project the end result

is dependent to a great extent on

the quality of materials used. The

companyuses itsextensiveknowledge

of the trade and the contacts and

relationships that it has developed

over the years to ensure that it uses

only the best materials and sources

them from the most reliable suppliers.

Describing

his

approach

to

procurement of supplies to execute

contracts, Hayden Newland says,

“.it might so happen that there is a

new product out there that ends up

being cheaper or which outperforms

existing products or is capable of

being installed in a simpler fashion.

To access such materials quickly,

a good relationship with the sales

representatives is important and so

is having a heavy turnover of tenders

and plans. We see a lot of new

products that are being introduced

by our architects and are able to

learn about them and pass them on

to people that may not have seen

them yet.”

The company has a very elaborate

tendering process. It rightly views

a tender document as the first