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Business View Australia - June 2015 71
keting. Our repeat business and
word-of-mouth has given us the
best results. Ninety percent of our
clients are word-of-mouth refer-
rals or just customers coming back
to us. The way we see it is that a
current client is paramount to the
future of our business and its suc-
cess and it is easier to retain a hap-
py client than to find new clients.”
The company has a very strong
marketing focus and while it does
get most of its business from refer-
rals and repeat customers it does
not let up on its efforts to get new
assignments even if it has a suffi-
cient number of projects in hand.
“The work is quite consistent
throughout the year. I think it is im-
portant to be in the marketplace con-
stantly and not chase work only when
you need it,” says Vasilis Hatzioan-
nou, “In fact, you should be chasing
work even when you are busy. So
our philosophy is not to only look for
work when we need it but to look for
it constantly. At the moment we are
quite busy throughout the year.”
Unit development
in Bulimba
Vati Projects is approaching han-
dover of an assignment which
consists of building six new units
and the restoration of an old
Queenslander-style house. This
prestigious development in the Bu-
limba area is a fine demonstration
of Vati Projects skills and ability to
execute a high-profile and promi-
nent construction job in the most
competent manner. The project has
caught the eye of Courier Mail real
estate editors Michele Hele and
Paula Shearer who wrote extensive-
ly about this high-profile project.
The project is building six new
units each of which has two bed-
rooms, two bathrooms, a study and
two private lock-up garage car-
parks. The highlight of the project is
the integration of the new develop-
ment with the renovation and res-
toration of the 100+ year old house
in one of Brisbane’s best suburbs.
Staffing and suppliers
The company has a lean staff and
uses sub-contractors for a lot of
its work. Vati Projects has an ex-
tremely progressive attitude towards
its employees and sub-contrac-
tors and is adept at getting them
to display exemplary performance
while maintaining the highest stan-
dards of quality of timeliness.
“At the moment we have three
CONSTRUCTION