6 / 10
enhance their capabilities. Employees
are allocated to various teams which
are responsible for the production of
different product sets in the fastest
possible time.
Oneofthekeyofferingsofthecompany
in the wholesale side of the business
is that it does not have a cut-off time
for placing orders. Customers can
place orders all night up to 5 o’clock
in the morning and still get delivery on
the same day. In comparison, Mondo
Di Carne’s competitors stop taking
orders between 12 and 2 o’clock a
day before delivery.
This
policy
helps
customers
tremendously as many of them do
not know the quantity of the order
they need to place till very late. In
other cases they are not organised
enough to place their order earlier.
The facility to place orders at any time
is an important feature and is greatly
appreciated by wholesale customers.
The company is in the process of
implementing a number of initiatives
to provide an enhanced level of service
to its customers. On thewholesaleside
of the business it proposes to move
out of the existing premises to a new
facility where it will have more space
to carry out processing activities. The
new factory will also give the company
more space to carry out dry ageing,
as there is a need for this service
from wholesale customers. Currently
many customers conduct this activity
at their own premises.
Mondo Di Carne’s wholesale division
is also looking at other lines such
as pre-cooked items. Certain items
like short ribs or lamb shanks can
be pre-cooked to minimise
preparation and cooking
time at the customer’s
location. In addition
to the convenience
this product offers
it also gives the hotel
or restaurant the ability to
reduce its staff cost.
On the retail front the company
is looking at delivering products to
regional areas that are at a distance
from its store. It is exploring the idea
of having orders delivered by courier.
Another area the company is exploring
is a pre-cooked range where clients
can buy pre-cooked items or a long