6 / 10
Business View Oceania
has a well-equipped guest BBQ area, a
games room, laundry facilities, a swim-
ming pool, and everything else neces-
sary for an enjoyable holiday.
“When people check in, we give them
a map of the local area, explain where
things are, the opening hours, what
there is to do. If they have young kids
with them we’ve got some awesome lit-
tle coloring books for them, we’ve got
crayons in the office to give to the kids,
we’ve got DVDs. Any information that
they need, we’ll book tours for them,
advice on what kind of tours they can
go on, tell them about local restau-
rants. We try to go the extra mile for
them”, says Tara.
A constant drive to improve
Tara and Willie are very hands-on
managers, always looking to improve
upon every possible area. They care-
fully listen to customer feedback,
whether it is positive or constructive
criticism. In addition to that, they work
carefully with their staff to gather feed-
back and assess improvements. The
resort employs four casual personnel,
three cleaners, and a dedicated main-
tenance manager who takes care of
Oceanside’s every need. The couple
have a close-knit relationship with the
staff and they operate in a friendly at-
mosphere.
“We have fully self-contained villas.
We are very hands-on so we always
know what’s actually happening with-
in the property. We are always seek-