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Supporting Partner
Advance Securit
y advancesecurity.com.auExcellent customer
service through constant
communication
Delivering outstanding customer sat-
isfaction is especially important to the
Bulk Group. One of their core philos-
ophies is that communication with
the clients is crucial for a successful
business. Because of that, they pro-
vide 24/7 of customer service as the
phones are diverted to an after-hours
number though clients can also
choose to communicate via email in-
stead. When a client puts their trust in
the company, Bulk Group wish to hon-
or that agreement by going above and
beyond. Even when an incident oc-
curs, the team at Bulk will immediate-
ly come up with a solution and remain
in constant communication with their
clients.
On the question of how the compa-
ny is planning to expand, Lachlan was
quite enthusiastic: “One of the ways is
with the technology that we are invest-
ing in at the moment. With the open-
ing of Bulk Global Forwarding, our in-
ternational market is definitely going
to expand. A lot of our clients that we
are currently doing domestic trans-
ports for, we are in talks to take all of
their import and export operations as
well. We are also looking to expand
into the logistics consumables market
and supply all of our customers with
pallets, packing, and other consuma-
bles, to become our clients one-stop
shop solution”
Over the next few years, the Bulk
Group will be focusing on consolidat-
ing the business that they have built
over the past five years. The facilities
and equipment that they have already
acquired will go towards building an
even stronger company. This will also
allow them to diversify in order to
make sure that they can become in-
volved in as many markets possible.
As a direct result, they will be able to
focus on the strongest market at any
one point while providing the custom-
ers with the best possible service. Af-
ter all, treating clients right is the only
way to ensure that they will stay with
the Bulk Group for life.