Business View Oceania - Jan-Feb 2017

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small acts of kindness do wonders to
alleviate those feelings.
Of course, the centre also follows up
with patients after they have left the
facilities: “A follow-up phone call is
made to all of our patients a day af-
ter their surgical procedure. We run
through any issues that they might
be having after their discharge or any
comments, questions, and queries
they might have. We make sure that
patients have understood all of their
post-op instructions. We also ensure
that we give instructions in the pres-
ence of the person who’s going to care
for them or be their designated driver
because we find that after an anaes-
thetic, people might forget what they
might have been told. Verbal instruc-
tions are also paired with take home
written instructions”, explains Shelley.
Always on the lookout to
service the community
To that same end, the Rodney Sur-
gical Centre is also involved in chari-
table work as an additional means
to service the local community. A lo-
cal trust identifies people who need
surgery but either do not qualify for
the public waiting list at that point in
time or do not have the funds to con-
duct private treatments. Once such a
person has been identified, they can
come into the Rodney Surgical Centre
with the aid of the trust.
The Centre also contracts with the
two District Health Boards it straddles
to provide public services for a variety
of surgical procedures.
The centre’s innovative treatments,
highly trained staff, and insight into
the future has allowed it to stay at the
forefront of the industry. Servicing the
local community is of the utmost im-
portance to both the board and the
staff members as they are able to of-
fer medical services to people both in
and outside their immediate region.
Thankfully, the centre’s goals will only
expand in the future.
Supporting Partners
Hudson Kaspe
Incisive Medical System