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161

cal excellence, and patient satisfac-

tion. Furthermore, the hospital is cur-

rently looking to expand into additional

areas such as robotic assisted gyne-

cology.

Back in 2014, the administration also

identified a need in the community for

lower cost treatment options which

are also more efficient. In response,

they built a day surgery which allows

people to come in and have surgery

without the need to stay overnight. A

lot of patients are pressured for time

so they would not even come in if day

surgery was not an option. Important-

ly, improvements in modern proce-

dures have also helped in this regard

as many of them have eliminated the

need for overnight observations. To-

day, about 52 percent of the hospital’s

patients are treated in the day surgery

wing.

As for the future, Janet is adamant

that the hospital needs to maintain

the loyalty of both its patients and the

staff. Though they are currently the

only private specialist surgical hospi-

tal in the general vicinity, their mission

statement strives for them to be the

first choice in the provision of surgical

treatments at all times. That means

staying proactive to mitigate risk, re-

sponding to emerging challenges in

the industry, and maintaining the drive

to constantly improve healthcare pro-

vided to patients. By contributing to

the local community, providing a ser-

vice that meets patients’ needs and

staying at the forefront of medicine,

it’s very likely that Grace Hospital will

continue to grow at a steady pace.

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