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162 Business View Australia - January-February 2016
AUTO
Popularly known as the ‘Devil Prin-
cess’, a devil on the track and a prin-
cess off it, Renee participates in vari-
ous promotions for Bremtec.
Customer service
Bremtec is known in the trade as
a distributor with highly trustworthy
and fair business practices. When it
receives a warranty claim, it replaces
products regardless of whether the
problem is due to product, fitment
or consumer issues. It does this be-
cause of the level of confidence that
it has established with its customers
over the years.
Bremtec accepts orders over the
phone, fax or the internet. Although its
online ordering system is rapidly gain-
ing popularity, there are a number of
customers who still prefer more tradi-
tional methods.
Above all, the company has a close
relationship with the manufacturer of
its products. This company, which is
based in China, is highly receptive to
the feedback and market information
that Bremtec gives it. Based on this, it
carries out suitable modifications so
that the products that Bremtec offers
its customers are the perfect match
for their requirements.