7 / 10
Thismethod, it seems, has beenwork-
ing well for the company. Their level of
repeat business stands at around 65
percent. They are clearly doing what
their clients want. Regular clients have
particular requirements, right down to
the way they need the conference ta-
bles placed.
The quality management system is
imbedded across every aspect of the
business, including the supply chain.
Anything that goes into the kitchen is
carefully inspected too. If a chicken ar-
rives at the wrong temperature, for in-
stance, the kitchen staff will send it
right back because it does not meet
the standards set by the management
system.
Being the largest residential proper-
ty on the mountain has made Country-
Place very important for local suppli-
ers so there is a symbiotic relationship
that works very well. Keeping the sup-
ply chain moving and simultaneous-
ly investing back into the facilities can
be a challenge but it is certainly some-
thing that Jeffry and his teamhave con-
sistently handled well. After all, a ven-
ue such as CountryPlace needs to be
at the forefront at all times. There are
continuous investments in computer
software and hardware, screens, data