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Business View Australia - August 2015 23
The group continued to better
align the business to the changing
economic landscape and customers’
evolving needs. It continues to focus
on enhancing the core Australian
and New Zealand franchise. At the
same time the group continues to
manage its international portfolio
for value.
In Australia, the group has now
fully implemented an integrated
and simplified operating model that
aligns the organization to the external
environment and evolving customer
needs. The model features:
• More streamlined customer
management divisions focused on
managing and growing customer
relationships;
• A single product house to
effectively coordinate and manage
all product offerings and drive
innovation;
• A centralized operation, shared
services and transformation division
to drive greater scale and efficiency,
and delivery of business-wide
transformation; and
• Centralized support divisions,
bringing together risk, finance &
strategy, people, communications
and
governance,
to
remove
duplication and promote greater
consistency.
Highlights of progress toward
meeting 2014 strategic priorities
include:
Focus on the core
Australian and New
Zealand franchise
The group focused on enhancing the
AustralianandNewZealand franchise
by strengthening its relationship with
customers in a number of ways during
the year. For example, NAB Connect
was upgraded with enhanced
functionality to provide better direct
relationships with customers. In
business banking, centralized metro
and regional fulfilment centers have
been created to support improved
customer relationships, while BNZ
continues to focus on its mission of
“Being the Bank for New Zealand”
by helping New Zealanders be good
with money.
The group introduced 98 wealth
advisors across the Australian
banking
network,
providing
professional advice and meeting the
needs of banking customers.
The group also continues to focus
on improving cost and efficiency –
optimizing the core business and
providing customers with a better
experience. Examples of simplifying
R & FINANCE