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24 Business View Australia - August 2015
and digitalizing the business include:
• Rebranding broker originated
mortgages from Homeside to NAB to
leverage the strength of the group’s
main brand and reduce complexity;
• Upgrading the Australian Banking
payments infrastructure to enable
intraday settlement;
• Consolidating a number of product
information databases into one,
enabling staff to serve customers
more quickly, and in turn drastically
reducing both the number of branch
support calls to customer contact
centers and the average length of
calls; and
• Rolling out of another two NAB
“Smart Stores”- interactive and
intelligent branch formats in which
customers can either use the self-
service channels on site, or be
PUBLIC SECT