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Business View Australia - August 2015 89
energy system supplier. When it
approaches a potential customer who
has shown interest in getting a solar
energy system installed, a detailed
analysis is conducted regarding the
customer’s specific needs.
The Empyreal Energy Consultant
examines the electricity bill of the
customer closely to understand the
pattern of power consumption. An
inspection of the rooftop is also
carried out to determine its suitability
for placement of solar panels. After
this entire process is over, an end
to end solution is offered. Upon its
acceptance, Empyreal Energy makes
a ‘Happy Call’ to the customer when
they are welcomed to the family and
presented with a ‘Welcome Pack’.
Within a period of about two weeks,
a Manager from Empyreal Energy
gets in touch with the customer and
introduces the installation team. All
installers are direct employees of the
company and sub-contractors are
not used. In fact, Sam Graham, the
youngest amongst the three Graham
brothers, is an installer.
After the installation is complete,
a detailed handing over process
is followed, when the customer is
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