90 / 140
90 Business View Australia - August 2015
shown how the system
operates and how to take
readings from the inverter.
The company’s call number
is issued to the customer so
that they can establish contact with
Empyreal Energy if required. At the
conclusion of the process, another
‘Happy Call’ is made to ensure
that all aspects of the solar
energy system installation
are complete.
After a period of
six to twelve months,
Empyreal Energy personnel re-
establish contact to ascertain
how the system is working and to
ask whether the customer can refer
any friends or family who would like
a similar installation. From the first
contact onwards, Empyreal Energy
works towards simplifying matters
for the customer. It communicates
constantly and consciously works
towards creating happy customers
who have had an enjoyable experience
dealing with Empyreal Energy.
Empyreal Energy’s
Business is Built
on Strong Business
Relationships
Paul Graham says that the success
of Empyreal Energy is based on the
mutual
respect
and trust that the company has built
with its business partners over the
years. He says, “We have a very good
relationship with Hanwha who bought
into our company last year. We are
also close to Q Cells Australia, from
whom we source solar cells of the
highest quality.
“SMA are our suppliers of inverters
and their Sunny Boy brand
commands the greatest respect in
ENERGY, MININ