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Business View Australia - January-February 2016 127
& AGED CARE
mosphere which respects the rights
and dignity of residents and staff.
In 2008, the facility added the Clark-
son Wing, which included 34 single
rooms with private ensuites, an Ad-
ministration area and a café. The
Chatterbox Café is a major attraction
for residents and their families. It is
open five days a week and provides a
wide variety of meals, snacks and hot
and cold beverages.
A Doctor’s Clinic was also added
along with an expansion in the com-
mon areas for residents. In 2012, a
five-bed extension was built. In the
same year, 15 rooms were provided
with overhead hoist systems.
Service quality
Even though Cooinda Aged Care has
been increasing its capacity to ac-
commodate residents significantly, it
has simultaneously taken a number
of steps to upgrade its facilities. The
staff are warm and friendly and go to
great lengths to ensure the comfort
of residents.
Robyn Kross, Cooinda Aged Care’s
CEO explains how the facility main-
tains its focus on service and on
meeting the needs of residents, “We
participated in the National Aged
Care Quality Indicator trial. We have a
yearly audit program looking at each
of the accreditation outcomes.
“The audit on each of those out-