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Business View Australia - July 2015 169
Hayden’s Plastering Interiors, from
executing plastering jobs in high-
end residences in the suburbs to
commercial jobs, has been achieved
by implementing a deliberate policy of
exceeding customer’s requirements.
The company keeps itself up to
date regarding the latest materials
in use in the trade and has a policy
of analysing and understanding the
acoustic and insulation capabilities
of materials so that it can use the
best of them to deliver value to its
customers.
In a plastering project the end result
is dependent to a great extent on
the quality of materials used. The
companyuses itsextensiveknowledge
of the trade and the contacts and
relationships that it has developed
over the years to ensure that it uses
only the best materials and sources
them from the most reliable suppliers.
Describing
his
approach
to
procurement of supplies to execute
contracts, Hayden Newland says,
“.it might so happen that there is a
new product out there that ends up
being cheaper or which outperforms
existing products or is capable of
being installed in a simpler fashion.
To access such materials quickly,
a good relationship with the sales
representatives is important and so
is having a heavy turnover of tenders
and plans. We see a lot of new
products that are being introduced
by our architects and are able to
learn about them and pass them on
to people that may not have seen
them yet.”
The company has a very elaborate
tendering process. It rightly views
a tender document as the first
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