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Business View Australia - June 2015 91
The Australian Aged Care Quali-
ty Agency has certified the facility
in all of its 44 standards and this
has been an ongoing record since
the standards were introduced. In
fact, the recent re-accreditation
assessors recommended the fa-
cility apply for the Better Practice
awards due to the impeccable record
maintained in infection control.
Best-in-class practices are followed
in every aspect of running each of
the different areas of operation. This
achievement is a result of discipline
and methods honed over the de-
cades by the experienced owners
of this family-run establishment.
Commenting on the high quality stan-
dards and single-minded dedication
with which Grace Villa is managed, Sho-
ba reveals one of the methods used to
continuously improve and provide care
of the highest order to the residents,
“We constantly try and improve our
facility. This is a home for our residents
and we want to make sure that they are
comfortable in their environment. Resi-
dents and their families can fill forms to
give comments and suggestions. These
are reviewed weekly and implemented
where practical. We also have a gener-
al services survey that we conduct on
an annual basis for residents and their
families and staff to provide feedback.
HEALTHCARE