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92 Business View Australia - June 2015
The way we try to differentiate our-
selves is that as a family run aged
care facility we try to foster a family
environment with our residents, staff
and families. A lot of our residents
come to us through word of mouth.
In fact, we encourage our families to
bring their loved ones in for respite
care in order to assess the facility
as to whether they enjoy the ame-
nities and services being provided.
We have found that almost all of our
residents convert their respite care
stay to permanent accommodation.
Being a family run organisation,
we are compassionate towards the
needs of our residents. As an exam-
ple, a resident of our facility was in a
position where he could not afford to
buy clothing for himself. He had no
family and no loved ones except us to
look after his needs. We co-ordinated
with staff to ensure that his wardrobe
was checked and any of his needs
met in relation to getting the clothing
he required. We are not a corporate
HEALTHCARE