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Business View Australia - May - June 2016 11

with time at a premium, Academy

sources doctors fromacross Australia

and overseas to provide a locum

service on his behalf. All this speaks

to a smart, caring professional who

values, above all, people.

Tracy Heywood is Practice Manager

at Academy Face and Body. In charge

of HR, marketing, finances, facility

management, cheerleading… in

essence, Heywood runs the show.

“When I started, Dr. Oates’ first

challenge to me was to change the

culture and get everybody back into

a proper headspace - employees

who enjoy their work are the most

productive. So I created a work/life

balance programpromoting teamwork

and social interaction with offsite

events where colleagues spend time

together (no business talk) such as

lawn bowls, go-carting, a wine tour,

all sorts of fun to build camaraderie.”

Work stations are ergonomically

tweaked for comfort; exercises taught

to minimize body stress from long

days at the computer. Professional

development workshops are offered,

and members are recognized for

initiative. Heywood notes, “I just had

two staff receive awards for devising

cost-saving measures that saved a

couple of thousand dollars each per

year.” I also have a Most Valuable

Team Member of the Year Award.

An open-door policy encourages

staff at any level to put forward ideas

and suggestions. And once a year

Heywood does performance reviews,