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Business View Australia - May - June 2016 15

great strides in creating a better

quality of life for women, particularly

those in menopause. Dr. Oates

opened a second clinic in Sydney,

under the banner Academy Laser

Clinic, mainly for this sought-after

procedure.

The industry is highly governed

because Schedule 4 and 8 drugs

are involved (i.e. Botox and fillers).

Heywood

admits,

“We have to be

very careful with

advertising, as we’re

not allowed to entice

people to use those

products. Words like

‘wrinkle-relaxer’ or

wrinkle filler are ok,

but never a product

name.”

There are also strict

protocols to be followed by nurse

injectors. A doctor must consult a new

patient and write a script for wrinkle

relaxers and fillers, etc. before the

registered nurse does any injecting.

Detailed notes are required, and

scripts renewed every year.

Investing in the future

In lieu of expansion, the clinic chose

to do their own ‘facelift’ in three

stages over the last 12 months:

Dr. Oates’ consulting room was

gutted and transformed to meet the

new business profile.

Academy Day Hospital was fitted out

with a modern, open-plan design for

better interaction between patient

and nurse during recovery. A purpose-

built Cool Room was created for the

popular ‘cool sculpting’ treatment,

and the hospital is now seeking

plastic surgeons for procedures not

currently offered, such as breast

augmentation and abdominoplasty.

Total

rebranding

at the Academy

Face and Body end

of the practice.

Fresh colours and

increased

open

space

promotes

client comfort and

the new design

highlights products.

Investment

in

new lasers and

treatments is ongoing. A close

relationship with many suppliers

keeps Academy updated on leading-

edge technology, though equipment

is never purchased without a

substantial

trial

beforehand.

Because, as Heywood explains, “You

can spend $200,000 on a new laser

and every company will tell you theirs

is the best. In our industry, we have

to put faith in what they say, do our

research into the technology and

science behind the device but we also

do our own due diligence by trialling

equipment first. Our reputation

demands that we offer results to our

clients.”