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when you are interacting with clients
because you will have already walked
in their shoes. An example of this is
Robert Ljubic, the company’s Proper-
ty Manager. The 24-year-old employee
is a trusted member of the company,
a home owner and investor who treats
Ratcliff Mathews like his own business
and is highly respected by Paul and
Sandra.
Respect and integrity is also a major
part of the couple’s corporate philoso-
phy. They are always truthful with their
clients and they help them understand
the entire process, step-by-step when
necessary. They can and do provide
their clients with numbers, statistics,
and facts so that they can build their
confidence through honesty. Paul and
Sandra have learnt a lot about inter-
acting with both their clients and their
staff since they took over the business
and they apply those lessons every
day in their work.
Learning more through
past experiences
They also offer some of these as ad-
vice to aspiring entrepreneurs: “Do
your research. Be prepared and have
a little money behind you to get start-
ed. You will need to invest money first.
The first three to six months will be a
rollercoaster; money will have to go
out before it comes in. If you have a
good business plan, it will give you
the chance to succeed so stick to it.
As long as the service is good and you
do right by people, people will support
you”
Though the business is doing very
well already, Sandra and Paul would
like to expand their reach a bit further
in the future. For instance, they will be
looking into hiring more people with
the right attitude and focus that fits
their model. This will also allow them
to expand the rental side of the busi-
ness with another dedicated Proper-
ty Manager. These objectives are part
of a five-year goal but Sandra is ada-
mant in the fact that such plans will
only move forward as long as everyone
within the company is doing well. Until
then, they will strive for continuous im-
provements both internally and exter-
nally.