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Business View Oceania - October/November 2017
specific customer representatives to
each client so that they can build rap-
port. The clients can then relay their
comments and concerns without hav-
ing to explain themselves to a new op-
erator every time. The company also
benefits as they can then manage the
needs of each client in a more effec-
tive manner as they are already aware
from other transactions the desired
outcome/expectation etc, there are
precise points of contact in every de-
partment (freight profile). The industry
itself is highly regulated and becoming
even more so. This is something that
Buccini Transport actively encourages,
as they are very strong on responsi-
bility. They follow strict guidelines and
wish to impart the same level of knowl-
edge, expertise, and education across
the entire industry to ensure their staff
and clients are safe not only physically
but also from the legal complications
arising from non-compliance or Chain
of Responsibility obligations.
Supporting the business
through solid ideals
As mentioned before, Buccini Trans-
port is a family-owned business that
can nevertheless handle a huge
amount of work across a wide range
of operations. The director and own-
er is actively involved in the business,
along with several other members of
his family and approximately 100 unre-
lated staff . The dynamic is completely